For immediate assistance, please speak with a live chat representative

icon-dresscodeicon-foodicon-admissionicon-locationicon-willcallicon-ticketsicon-barcodeicon-shippingicon-questionmark

icon-dresscode Dress code

Hats, sneakers, and sandals are all allowed on weekly and holiday cruises. You unfortunately will not receive a refund if you are turned away because of inappropriate attire.

Please speak with a live chat representative if you have any questions about attire.

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icon-food Food and Drinks

All food and drinks included with your admission ticket will be listed on your event page in the event description or in your ticket type details.

Open bar packages available for your specific event are indicated in the ticket type details on your event page. Open bar packages will indicate if they include all beers, wines, or spirits from the fully stocked bar on board the yacht.

Buffet menus specific to your event are indicated in the event description or event details on your event page.

Please speak with a live chat representative if you need special accommodations for allergies or have questions about food and drinks.

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icon-admission Admission requirements

All guests must bring a print out of their e-ticket from their email confirmation with name, event name, and barcode attached for admission. If you are over the age of 21 and plan to consume alcohol, please bring a government issued ID to verify your age in addition to your print out. For special exceptions, please reference the event description of your event page.

* For July 4th and New Year’s Eve Holiday Cruises in New York City only!

All July 4th and New Year’s Eve holiday cruise guests in New York City must bring their physical boarding passes for entry. Print at home e-tickets WILL NOT be accepted for boarding under any circumstances. If you are over the age of 21 and plan to consume alcohol, please bring a government issued ID to verify your age in addition to your physical boarding pass.

Physical boarding passes and admission tickets can only be obtained by either choosing to have them shipped directly to you or by coming to the Box Office prior to the event date. For up-to-date Box Office information, visit our ticket pick-up page here!

Please speak with a live chat representative if you have any questions about what is needed for entry to any of our weekly or holiday cruise events.

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icon-location Parking and transportation

Street parking is available near all piers, but spots will likely get snatched up very early on in the day. Parking garages near all piers are subject to their own prices and availability. We highly recommend taking a cab or public transportation to your cruise. Check cab rates for your trip or plan your public transportation route with MTA TripPlanner. Your event’s specific address is located on your event page.

Please speak with a live chat representative if you need assistance with planning your transportation to your cruise event.

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icon-willcall Will Call / Box Office

E-tickets are available for most cruise events. All guests must bring a print out of their e-ticket from their email confirmation with name, event name, and barcode attached for admission. If you are over the age of 21 and plan to consume alcohol, please bring a government issued ID to verify your age in addition to your print out.

* For July 4th and New Year’s Eve Holiday Cruises in New York City only!

Print at home e-tickets WILL NOT be accepted for boarding under any circumstances for New York City July 4th and New Year’s Eve holiday cruises. For up to date box office information, visit our ticket pick-up page visit our ticket pick-up page here!

For New York City 4th of July and New Year’s Eve holiday cruise guests to pick-up physical boarding passes, the person who purchased the tickets will need:

  • Government issued ID
  • The credit card uses to purchase the tickets
  • The ticket purchaser’s confirmation e-mail

You made the purchase, but can’t make it to the box office? No problem. Have your friend pick up your tickets for you. They will need:

  • This form, filled out by the ticket purchaser
  • Your confirmation email
  • Government issued ID

Please speak with a live chat representative if you need additional information about obtaining e-tickets or physical boarding passes for your cruise event.

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icon-tickets Ticket types

Not all ticket types include reserved table seating. Please reference the ticket type details of each ticket type and take note if your ticket type is standing room only.

There are two types of reserved table seating: Private and Shared. All tables will indicate in their ticket type name whether they are Private or Shared. Shared reserved table seating means you will be seated with other guests.

Cruise style seating means that tables and chairs will be available on a first come first served basis. Cruise style seats cannot be reserved in advance.

Please speak with a live chat representative if you need assistance with your table arrangements.

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icon-barcode Voucher Redemptions and Reservations

All guests with a voucher purchased from a discount website like Living Social or Groupon need to redeem their vouchers and schedule their reservations to receive their e-tickets. Vouchers are not e-tickets and WILL NOT be accepted for boarding under any circumstances.

To redeem your voucher and schedule your reservation, please visit ievents.com/redeem. All available dates at ievents.com/redeem are subject to reservations made on a first-come, first-served basis. Please plan to redeem your voucher and schedule your reservation 2 weeks prior to your desired cruise date.

To redeem:

  • Enter your voucher code at ievents.com/redeem and click Submit.
  • On the calendar page at ievents.com/redeem, click preferred date that is available.
  • Confirm your event details, enter your information, and download and print your e-tickets! You’ll be automatically sent an email confirmation of your e-tickets for your records.

Please speak with a live chat representative if you need additional information about redeeming your voucher or scheduling your reservation.

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icon-shipping Ticket shipping

* For New York City 4th of July and New Year’s Eve Holiday Cruises only!

Guests for New York City 4th of July and New Year’s Eve holiday cruises can choose to have physical boarding passes shipped instead of visiting our Box Office.

Where are my tickets?

Your tracking number will have been sent to you via email. Please speak with a live chat representative if you need assistance tracking the status of your order.

Shipping Issues

For questions, comments, or concerns about your order or recent shipment, please speak with a live chat representative.

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icon-questionmark General Inquiries

Have a question about something we missed? Need help picking out the right cruise event for you? Curious about our group rates or chartering a cruise? No problem! We’re happy to help. Speak with a live chat representative today.

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